Cancellation Policy

  • Cancellation policy applies for all the pre-booked treatment sessions.
  • When you have booked a treatment session with us, we have assigned a physiotherapist to you in advance and we don’t take any other appointments for other patients within that slot since that slot is reserved exclusively for you. The cancellation of sessions without prior sufficient advance intimation causes change in schedule for manpower and under-utilization of our resources to that extent.
  • Sessions that are no-shows with no prior intimation to the centre or sessions which are cancelled within 24 hours will be charged 100% of session price. We insist that you send us email if you wish to cancel so that it is undisputed.
  • A minimum one week’s advance notice is required for sessions requiring cancellation from those patients who are booked for more than one session in a week.
  • Repeated cancellations without adequate notice will result in losing those sessions and AktivOrtho not being able to guarantee a specific time slot and/or specific therapist in future. However, we will do our best to ensure that you are treated by an alternative member of our excellent team.
  • Pre-paid sessions refund is subject to our cancellation policy and management's decision is considered on circumstantial basis accordingly.